Can You Drop off UPS at Staples In 2024? (Your Full Guide) - History Tools (2024)

Shipping UPS Packages Via Staples Stores: The Complete Expert Guide

With over 21,000 global UPS Access Point locations and 1,500+ of those being Staples stores across the U.S., there‘s an excellent chance you have a convenient UPS drop-off right in your neighborhood.

As both a long-time retail store manager and shipping/logistics advisor, I‘ve helped connect thousands of customers with Staples‘ UPS Access Point services. If you want the inside expert scoop on easily shipping your next UPS package through your local Staples, you‘ve landed in the right spot!

Consider this your comprehensive go-to guide on everything from finding qualifying locations to navigating pricing, special services and troubleshooting issues. Let‘s explore how Staples fits into UPS‘ growing Access Point network.

The Rise of UPS Access Points

First, what exactly are UPS Access Points? UPS Access Points are independently owned retail businesses like Staples that have collaborated with UPS to accept pre-labeled UPS packages from customers for drop-off.

This win-win logistics partnership gives consumers many more convenient shipping points to leverage, while expanding UPS‘ delivery network through trusted retail brands.

And UPS Access Points are growing at a rapid clip! According to UPS’s 2022 annual report, more than 21,000 Access Point locations now exist globally – representing a stunning 650% increase since 2017.

Plus, about 30% of all UPS packages in the U.S. are processed through retail Access Points each year. This ease and expansion of pickup/drop-off options has proven popular with the shipping public.

*Chart showing massive 650% growth rate in global UPS Access Points from 2017 through 2022. [Source: UPS Annual Report 2022]

Top retailers making up those 21,000+ UPS partner locations include stalwarts like CVS, Walgreens, Advance Auto Parts and more.

Let’s focus in on one found at 1,500+ sites across America: Staples.

How Staples UPS Access Points Work
Staples has fully leaned into its retail participation with UPS. As one of the major national chains supporting UPS Access Points, Staples constitutes around 7% of all such existing provider locations.

UPS ships tens of thousands of packages weekly via Staples stores. And Staples further supports UPS services by offering packing supplies, printing, and package handling.

*Staples stands among the top UPS Access Point provider retailers like CVS and Michaels. [Source: MWPVL International]

For consumers, that means easy, everyday access to reliable UPS shipping without traveling to an official UPS location. But how exactly can you leverage your neighborhood Staples as an Access Point for sending UPS packages?

I’ll cover the full details ahead. But first, let‘s analyze why shipping through retail Access Points makes sense in the first place.

The Benefits of Retail UPS Access Points

Access Points unlock major perks both for shippers like UPS and customers like you. The model is clearly mutually advantageous, fueling the program‘s staggering expansion.

For shippers, retail chains like Staples:

• Greatly expand package volume capacity

• Provide key secondary delivery network

• Enable cost savings vs. proprietary locations

Meanwhile, retail Access Points offer consumers:

• 20X more shipment drop-off points

• More locations, hours, parking access

• Integrated packing/shipping services

• Rewards program discounts potentially

Basically, UPS taps into existing prime retail infrastructure while also serving up customers major convenience upgrades.

But speaking from experience, I recommend retail-based Access Points specifically for certain shipping needs:

• Pre-labeled packages requiring just quick drop-off

• Smaller, lighter shipments you can easily transport

• Need for packing help/supplies along with shipping

• Frequent shippers who can leverage rewards

For large, heavy or more complex shipments, traditional UPS locations may still better serve. But for most everyday cases, Access Points like those inside Staples stores offer big advantages.

Okay, let‘s now get into the specifics on utilizing Staples for your next UPS delivery!

Locating Your Nearest Staples UPS Access Point

With over 1,500 Staples stores participating as UPS Access Points across the U.S., you likely have options near your home or office.

To pinpoint a Staples UPS Access Point location in your area:

1. Visit UPS.com and use the convenient Access Point map tool. Input your zip code or allow access to your location to find spots closest to you. Filter and scroll to see any labeled as Staples.

2. Go to Staples.com and click “Find a Store” then your city/state or zip code. Filter results to just UPS Access Point sites to see qualifying stores.

You can also call area stores directly and ask if they currently participate in the UPS Access Point program before making a trip.

Once identified, take note of the Staples place, hours of operation and other key details so you’re prepped for quick, easy drop-off.

What To Know Before Dropping Off Packages

Okay, so now you’ve confirmed your local Staples welcomes UPS packages. Before heading over, keep a few key qualifications in mind:

• Packages can weigh up to 20 kg (~44 pounds)

• No larger than 80 cm length maximum

• An existing UPS shipping label is required

As long as your item fits those parameters, you’re cleared to use the Staples site as an Authorized UPS Access Point.

Specialized Tip: While prepaid labels are expected, some Staples stores have packaging stations that let you ship entirely from-store. This premium service lets you box up, label and pay to ship brand new UPS packages if needed. Look for on-site “Pack & Ship” setups that offer supplies plus printing/handling.

Alright, box prepped and label printed? Let’s drop off that package!

How To Drop Off a UPS Package at Staples

When using Staples as your neighborhood UPS Access Point, the process is straightforward:

1. Ensure your sealed box or package has a pre-printed UPS shipping label visibly affixed.

2. Take your labeled package to the Customer Service desk at Staples during open hours.

3. Politely hand your package to the Staples associate behind the counter. Or if a dedicated UPS drop-off bin is available, simply place your packaged item inside to ship out.

And just like that, your item is prepped for an upcoming UPS collection!

For pre-paid, pre-labeled packages, Staples UPS Access Point shipping couldn’t be simpler. But what about processing new shipments?

How To Ship Brand New Packages via Staples

In addition to the drop-off option, select Staples stores have special Pack & Ship sections allowing you to process shipments from start to finish in-store:

1. Bring your unpacked goods to the Staples Pack & Ship counter and indicate you need to box up and ship an item via UPS.

2. The associate can guide you through selecting the best UPS shipping service based on factors like speed, cost and delivery requisites.

3. Next, they’ll assist getting your merchandise safely packed up in proper shipping materials and sealed.

4. You‘ll then complete any required paperwork and the Staples employee will weigh the packaged shipment and determine the final UPS shipping cost.

5. Proceed to the front registers to pay for UPS shipping charges. Any needed boxes, tape or padding will be rung up here too.

6. The Staples associate will then print and firmly adhere a UPS shipping label to your boxed goods.

7. Finally, the worker will hand off your processed, shipment-ready package to send out with the next UPS pickup batch from that store.

For Corrugated Shipping Cases or Pallets

Specialized Tip: Some Staples also handle larger UPS shipments needing flat packing boxes or full pallets. This includes bulky items like furniture or electronics. Just look for on-site Wide Format Printing services that can assemble extra-large corrugated shipping containers to safely transport big, awkward products using UPS freight shipping services.

When To Drop Off for Fast, Reliable Dispatch

From my years managing retail operations, I can confidently advise that mid-morning through late afternoon – about 10 am to 6 pm – is prime time for quick, smooth package drop-offs.

Staffing is purposely increased during the middle hours compared to slower early mornings or closing time. More associates means faster assistance at the Customer Service desk or Pack & Ship area when you swing by with your UPS delivery.

My personal rule of thumb? Avoid the opening and closing 60 minutes. The beginning and end parts of a retail day tend to get bottlenecked as worker shifts change. So while the store may be open and accepting packages, dedicated staff may not be readily available if issues arise.

What If I Miss the Last UPS Pickup?

Great question! Any qualifying UPS packages dropped off during normal Staples business hours will ship out with the next UPS pickup batch from that store.

However, realize that final daily transport generally occurs 60-90 minutes prior to posted closing time. So if you breeze in with your package right before shutting, it will miss getting dispatched that same day.

No worries though – your item will simply make the following day‘s UPS collection route instead, then continue its journey. Just account for your delivery deadline potentially getting bumped back by one business day.

Managing Shipping Costs

One major benefit of leveraging nearly any brick-and-mortar retailer as a makeshift UPS Access Point? No extra fees! You simply pay any previously purchased UPS shipping label costs.

However, if using bonus Staples services like packaging materials or printing assistance, you‘ll incur additional charges:

• UPS Shipping Rates: Vary based on weight, destination
• Packing Materials: Retail rates for boxes, tubes, tape
• Printer Fees: Possible small per-page costs
• Insurance Options: Shipsurance® protection available

And customers enrolled in Staples rewards get perks like discounted supplies and free printing. So membership can help defray costs of incidentals.

UPS My Choice members also gain a special advantage at Staples Access Points: Consolidated billing to your linked UPS account!

Streamlining Billing Via UPS My Choice

Savvy regular UPS shippers can connect their existing UPS My Choice and Staples rewards accounts for faster checkout.

This exclusive UPS partnership arrangement launched in 2015 integrating the loyalty programs. It lets Staples charges roll directly into your UPS account.

The process to link them is easy:

1. Sign up for a free UPS My Choice membership at UPS.com

2. Provide your My Choice account info at any Staples store to match with your rewards account

3. Consent to consolidated billing to your UPS account

Now when you ship at Staples, UPS automatically bills your card on file later. One less thing to handle in-store!

Troubleshooting Your Shipment

Hopefully your Staples UPS shipment goes off without a hitch. But occasionally issues can arise:

• Package gets damaged pre-transit

• Item gets lost or delayed significantly

• Error with billing/payment processes

• Other unexpected problems

First, remain calm and gather any documentation related to the order in question. Then simply return to the original shipping point – your Staples UPS Access Point – for assistance.

Every Staples location has dedicated customer service teams trained to properly handle UPS-related grievances like:

• Helping appropriately pack replacements

• Resolving payment disputes

• Confirming UPS received item

• Filing lost/damage claims

For extensive delays past promised dates, the store can also request formal UPS tracing. This pinpoints the package‘s existing whereabouts in the delivery network.

Additionally, UPS themselves provide stellar customer support via 24/7 phone, chat and email. So never hesitate to contact them as well regarding any shipment snafus.

Between Staples and UPS assistance, rest assured any Access Point shipping troubles can get solved.

Added Resources on Shipping With UPS

To supplement everything we‘ve covered about smoothly shipping packages via Staples UPS Access Points, UPS provides an exceptional customer Resource Portal packed with handy guidance:

Getting Started with a UPS Account
Comparing Shipping Speeds

• Filing Claims for Lost/Damaged Goods
• Restricted Items Guidelines
• Estimating Delivery Dates/Costs
• Special Services Like Freight

And for more UPS insights right here, just click any link:

• UPS vs FedEx Comparison
• Are UPS Packages Insured?
• UPS Shipping Statistics
• How to Lodge UPS Complaints

You’re now equipped with deep expert-level knowledge for effortlessly sending your next UPS delivery courtesy of Staples. Happy shipping!

By: Marques D. Thomas
Retail Management Veteran & Shipping/Supply Chain Advisor